Effective Date: April 17, 2016

Terms and Conditions

1. Introduction

Welcome to Magic Journey Sanctuary, also known as Magic Post Op NYC. By booking our services, you agree to follow these terms and conditions. Please read them carefully, as they outline important details about our services, payments, and policies.

2. Client Responsibilities

2.1. Health Information

Clients must provide accurate health information before receiving treatment, including any recent surgeries, injuries, or medical conditions. If critical health details are not disclosed, Magic Journey Sanctuary reserves the right to terminate the service without a refund.

2.2. Post-Operative Care Clients

Clients undergoing post-operative care should follow their therapist’s guidance to ensure optimal results. Magic Journey Sanctuary will not be responsible for negative outcomes if aftercare instructions are not followed.

For your session, please bring all compression garments and supplies you currently have, including fajas, foams, boards, waist trainers, cotton tank tops, or any other compression items. To ensure your comfort and prevent dizziness, we strongly recommend eating and staying hydrated before arriving for your Manual Lymphatic Drainage (MLD) session.

3. Booking and Payment Policies

3.1. Payment at Booking

To secure your appointment, the full payment must be made at the time of booking. We accept the following payment methods:

• Zelle

• CashApp

• Credit Cards (accepted in person only; Processing fee applies.)

• Apple Pay (accepted in person and over the phone)

3.2. No Credit Card Information Collected Online

For your security and comfort, we do not collect or store credit card information online. Credit card payments must be made in person when you arrive for your session.

3.3. Preparing for Payments

We encourage all clients to activate their Zelle account or download the “Cash App” for faster and easier payments.

3.4. Deposits for Package Renewals

When renewing a service package, a minimum deposit of $200 is required. The remaining balance must be paid by the end of your next session.

3.5. No Refund Policy

We have a strict no-refund policy; however, we do offer credits for future use. These credits will be valid for three months from the date of purchase and can be applied toward any of our services. All sales are final.

3.6. Package Validity

All purchased packages (excluding gift certificates) are valid for 90 days from the date of purchase. Any unused sessions after this period will expire, and no refunds or credits will be issued.

4. Gift Certificates

Gift certificates can be purchased in any amount and are valid for 12 months from the date of purchase. They are non-refundable, cannot be exchanged for cash, and are valid for one-time use only. You can buy gift certificates through our Magic Post Op NYC portal or by phone for additional payment options. Be sure to mention your gift certificate when booking your appointment to apply it to your service.

5. Cancellation and Rescheduling Policies

5.1. 24-Hour Advance Notice

If you need to cancel or reschedule your appointment, we require at least 24 hours’ notice during business hours (9 am–8 pm during business days, and 9 am–6 pm on Saturdays and 9 am–4 pm on Sundays). Cancellations must be made by texting 929-258-9852. Failure to provide 24 hours’ notice will result in the following:

• Full payment will be required for missed individual appointments.

• If you’re using a package, one session from your package will be forfeited.

5.2. Same-Day Cancellations

Cancellations made on the same day of the appointment will be treated as missed appointments, and the full session fee will be charged. If you are using a package, you will forfeit one session from that package.

5.3. No-Show Policy

If you miss your appointment without notifying us, you will be considered a “no-show.” You will be charged the full session amount, and if you are on a package, the missed session will be deducted.

6. Late Arrival Policy

6.1. Limited Session Time

If you arrive late for your session, your treatment time will be shortened to fit the remaining time available. If you are more than 30 minutes late, the session will be forfeited, and full payment will be required. If you’re using a package, one session from your package will be forfeited. No partial refunds or rescheduling will be allowed for late arrivals.

6.2. Appointment Duration

Appointments begin and end at the scheduled times, regardless of your arrival time. Please plan ahead to avoid loss of treatment time.

7. Office Hours and After-Hours/Before-Hours Appointments

Our regular business hours are from 9 am–8 pm during business days, and 9 am–6 pm on Saturdays and 9 am–4 pm on Sundays. If you require services outside of these hours, we will do our best to accommodate you. However, an additional after-hours or before-hours service fee of $65 will apply, and full payment for both the session and the after-hours or before-hours fee must be made in advance before we can accommodate your request.

8. Liability Waiver

8.1. Assumption of Risk

Clients acknowledge that there are risks involved with wellness treatments, including massage therapy and post-operative care. By using our services, you assume all risks and release Magic Journey Sanctuary from liability for any injury, illness, or damages resulting from the treatments.

8.2. Limitations of Liability

Magic Journey Sanctuary’s liability for any claim arising out of our services will not exceed the amount paid for the specific service.

9. Service Validity

9.1. Package Expiration

All service packages are valid for 90 days from the date of purchase. Unused services after this time will expire, and no refunds or credits will be given.

9.2. Gift Certificate Expiration

Gift certificates are valid for 6 months from the date of purchase and can only be used once. Gift certificates cannot be exchanged for cash or refunded.

10. Personal Belongings

Magic Journey Sanctuary is not responsible for lost or stolen personal items. Please ensure your valuables are safe during your visit.

11. Right to Refuse Service

Magic Journey Sanctuary reserves the right to refuse or discontinue service to any client for inappropriate behavior, repeated failure to comply with our policies, or violations of these terms and conditions. This includes, but is not limited to:

• Disrespectful behavior

• Failure to follow health and safety guidelines

• Late arrivals

• Repeated same-day cancellations

• Multiple no-shows or cancellations without notice

For clients who continue to disregard our policies, such as frequent same-day cancellations or inappropriate conduct, we reserve the right to cancel any future appointments and, if necessary, permanently ban the client from booking further services at our discretion.

12. Amendments to Terms and Conditions

Magic Journey Sanctuary may update these terms and conditions at any time. Clients will be notified of significant changes, and it is your responsibility to review the updated policies.

13. Governing Law

These terms and conditions shall be governed by the laws of the State of New York. Any disputes will be resolved in a court of competent jurisdiction in New York.

Contact Us

If you have any questions, please contact us at:

Magic Post Op NYC
2708 Glenwood Rd, Brooklyn, NY 11210
Phone: 929-258-9852
Email: info@lymphaticmassagedrainage.com