Effective Date: April 17, 2016
Welcome to Magic Journey Sanctuary, also known as Magic Post Op NYC. By booking our services, you agree to follow these terms and conditions. Please read them carefully, as they outline important details about our services, payments, and policies.
2.1. Payment at Booking
To secure your appointment, the full payment must be made at the time of booking. We accept the following payment methods:
2.2. No Credit Card Information Collected Online
For your security and comfort, we do not collect or store credit card information online. Credit card payments must be made in person when you arrive for your session.
2.3. Preparing for Payments
We encourage all clients to activate their Zelle account or download the “Cash App” for faster and easier payments.
2.4. Deposits for Package Renewals
When renewing a service package, a minimum deposit of $200 is required. The remaining balance must be paid by the end of your next session.
2.5. No Refund Policy
We have a strict no-refund policy, and we do not offer credits for future use. All sales are final.
2.6. Package Validity
All purchased packages (excluding gift certificates) are valid for 90 days from the date of purchase. Any unused sessions after this period will expire, and no refunds or credits will be issued.
Gift certificates can be purchased in any amount and are valid for 12 months from the date of purchase. They are non-refundable, cannot be exchanged for cash, and are valid for one-time use only. You can buy gift certificates through our Magic Post Op NYC portal or by phone for additional payment options. Be sure to mention your gift certificate when booking your appointment to apply it to your service.
4.1. 24-Hour Advance Notice
If you need to cancel or reschedule your appointment, we require at least 24 hours’ notice during business hours (9 am–8 pm during business days, and 9 am–6 pm on Saturdays and 9 am–4 pm on Sundays ). Cancellations must be made by texting 929-258-9852. Failure to provide 24 hours’ notice will result in the following:
4.2. Same-Day Cancellations
Cancellations made on the same day of the appointment will be treated as missed appointments, and the full session fee will be charged. If you are using a package, you will forfeit one session from that package.
4.3. No-Show Policy
If you miss your appointment without notifying us, you will be considered a “no-show.” You will be charged the full session amount, and if you are on a package, the missed session will be deducted.
5.1. Limited Session Time
If you arrive late for your session, your treatment time will be shortened to fit the remaining time available. If you are more than 30 minutes late, the session will be forfeited, and full payment will be required, if you’re using a package, one session from your package will be forfeited. No partial refunds or rescheduling will be allowed for late arrivals.
5.2. Appointment Duration
Appointments begin and end at the scheduled times, regardless of your arrival time. Please plan ahead to avoid loss of treatment time.
Our regular business hours are from 9 am–8 pm during business days, and 9 am–6 pm on Saturdays and 9 am–4 pm on Sundays. If you require services outside of these hours, we will do our best to accommodate you. However, an additional after-hours or before-hours service fee of $65 will apply, and full payment for both the session and the after-hours or before-hours fee must be made in advance before we can accommodate your request.
7.1. Health Information
Clients must provide accurate health information before receiving treatment, including any recent surgeries, injuries, or medical conditions. If critical health details are not disclosed, Magic Journey Sanctuary reserves the right to terminate the service without a refund.
7.2. Post-Operative Care Clients
Clients undergoing post-operative care should follow their therapist’s guidance to ensure optimal results. Magic Journey Sanctuary will not be responsible for negative outcomes if aftercare instructions are not followed.
8.1. Assumption of Risk
Clients acknowledge that there are risks involved with wellness treatments, including massage therapy and post-operative care. By using our services, you assume all risks and release Magic Journey Sanctuary from liability for any injury, illness, or damages resulting from the treatments.
8.2. Limitations of Liability
Magic Journey Sanctuary’s liability for any claim arising out of our services will not exceed the amount paid for the specific service.
9.1. Package Expiration
All service packages are valid for 90 days from the date of purchase. Unused services after this time will expire, and no refunds or credits will be given.
9.2. Gift Certificate Expiration
Gift certificates are valid for 6 months from the date of purchase and can only be used once. Gift certificates cannot be exchanged for cash or refunded.
Magic Journey Sanctuary is not responsible for lost or stolen personal items. Please ensure your valuables are safe during your visit.
Magic Journey Sanctuary reserves the right to refuse or discontinue service to any client for inappropriate behavior, repeated failure to comply with our policies, or violations of these terms and conditions. This includes, but is not limited to, disrespectful behavior, failure to follow health and safety guidelines, late arrivals, repeated same-day cancellations, and multiple no-shows or cancellations without notice.
For clients who continue to disregard our policies, such as frequent same-day cancellations or inappropriate conduct, we reserve the right to cancel any future appointments and, if necessary, permanently ban the client from booking further services at our discretion.
Magic Journey Sanctuary may update these terms and conditions at any time. Clients will be notified of significant changes, and it is your responsibility to review the updated policies.
These terms and conditions shall be governed by the laws of the State of New York. Any disputes will be resolved in a court of competent jurisdiction in New York.
If you have any questions, please contact us at:
Magic Post Op NYC
2708 Glenwood Rd, Brooklyn, NY 11210
Phone: 929-258-9852
Email: info@lymphaticmassagedrainage.com